Privacy Policy for Little Barn of Calm

Last Updated: 24th February 2025

Introduction

At Little Barn of Calm, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, www.littlebarnofcalm.co.uk (the "Site"). We want you to feel secure and informed when you interact with us. This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.  

Information We Collect

We collect information in a few different ways:

  • Information You Provide Directly: This includes information you give us when you:

    • Contact us through our contact form (e.g., your name, email address, and the content of your message).

    • Sign up for our newsletter (if applicable - e.g., your email address).

    • Make a purchase (if applicable - e.g., your name, billing address, delivery address, payment information, email address, and phone number). Important: Squarespace handles payment processing securely; we do not store your full credit card details on our servers.

    • Create an account (if applicable - e.g., your username, password, and other profile information).

    • Participate in surveys or promotions (if applicable - e.g., your responses and any contact information you provide).

    • Leave comments on blog (if applicable)

  • Information Collected Automatically: When you visit our Site, we automatically collect certain information through Squarespace, our website platform, and other tools we use. This includes:

    • Log Data: This is standard information that web servers collect, such as your IP address, browser type, operating system, the pages you visit on our Site, the time and date of your visit, and other statistics.  

    • Device Information: We may collect information about the device you use to access our Site, such as the device type, operating system, and unique device identifiers.

    • Cookies and Similar Technologies: As described in our Cookie Policy, we use cookies and similar technologies (like web beacons and pixels) to collect information about your browsing activity. This helps us improve our Site and provide you with a better experience.

  • Information Collected from Third Parties

    • Analytics Providers As mentioned in our cookies policy, we use tools such as Google Analytics, Youtube and Instagram to collect information about use of this Site. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Improve Our Services: This includes operating our Site, fulfilling your orders (if applicable), responding to your enquiries, and providing customer support.  

  • To Communicate with You: We may use your information to send you updates, newsletters (if you've subscribed), promotional materials, and other information about Little Barn of Calm. You can opt out of receiving marketing communications at any time (see "Your Rights and Choices" below).

  • To Personalise Your Experience: We may use your information to personalise your experience on our Site, such as showing you content that is relevant to your interests.

  • For Analytics and Improvement: We use information about how people use our Site to understand trends, improve our Site's functionality, and develop new features.

  • To Protect Our Rights and Prevent Fraud: We may use your information to detect, investigate, and prevent fraudulent or illegal activity.

  • To Comply with Legal Obligations: We may use or disclose your information where required by law, such as to respond to a court order or other legal process.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:  

  • With Service Providers: We may share your information with trusted service providers who help us operate our Site and provide our services. These providers are contractually obliged to protect your information and use it only for the purposes we specify. Examples include:

    • Squarespace: As our website platform provider, Squarespace has access to certain information about our users. You can find their privacy policy here: https://www.squarespace.com/privacy

    • Payment Processors: (if applicable) If you make purchases on our Site, your payment information will be processed by our payment processor (e.g., Stripe, PayPal). We do not store your full credit card details.

    • Email Provider: To manage email lists.  

  • With Third-Party Partners (With Your Consent): In some cases, we may share your information with third-party partners for marketing or other purposes, but only if you have given us your explicit consent to do so.

  • For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a law, regulation, legal process, or governmental request; to enforce our agreements, policies, and terms of service; to protect the security or integrity of our Site; or to protect the rights, property, or safety of Little Barn of Calm, our customers, or others.  

  • In Connection with a Business Transaction: If Little Barn of Calm is involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.  

Data Security

We take reasonable measures to protect your information from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. Squarespace provides a secure platform, and we follow industry best practices to keep your data safe. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.  

Your Rights and Choices

Under the UK GDPR and the Data Protection Act 2018, you have certain rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you (commonly known as a "data subject access request").  

  • Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.  

  • Erasure: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., we may need to retain certain information for legal or accounting purposes). This is also known as the "right to be forgotten."

  • Object to Processing: You have the right to object to our processing of your personal information in certain circumstances, particularly where we are relying on legitimate interests as the legal basis for processing.  

  • Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.  

  • Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.  

  • Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.  

  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email you receive. You can also contact us directly to request to be removed from our marketing list.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within one month, as required by UK law. We may need to verify your identity before fulfilling your request.  

Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.  

International Data Transfers

Your information may be transferred to, stored and processed in countries outside the UK, including the United States. We ensure the same level of protection is applied to data transfers outside of the UK, by using safeguards such as the UK Addendum.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. If we make material changes to this policy, we will provide you with notice as required by law, which may include email notification or a prominent notice on our Site.